Deal desk analyst

Deal Desk Analyst

Job Description Responsibilities:

• As a steward of the order to cash process, you will understand the ins and outs of LinkedIn sales policies, processes, and systems & support the internal teams with the processing of all cases.
• Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM
• Provide operational and administrative support to Sales Representatives
• Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
• Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with LinkedIn sales policies
• Ability to work across NAMER, EMEAL, or APAC time zones
• Work with Cross functional Teams on cases where required to resolve the case
• Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams
• Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities
• Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
• Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems

• Preferred Qualifications:
• 2 + years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management
• Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory
• Experience of working effectively with Multiple Stakeholders and Cross functional Teams.
• Strong business acumen, organizational, time management skills and attention to detail
• Ability to learn quickly in a dynamic and collaborative environment
• Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end.
• Proficient with Google and Microsoft Office products
• Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred
• Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred