DC Engineer Specialist

Job Summary

JD : Network Engineering - Tier III Support Services: Serve as a technical escalation point for lower-level NOC, such as Tier I and Tier II. Technical reviewer of NOC Tier II's projects and changes. Develop / Review MoP for the NOC in executing change or troubleshooting an issue.

Responsibilities

• Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF.
• Knowledge in Firewalling concepts.
• Good knowledge in IPv4 addressing subnetting.
• Experience with Enterprise and Service Provider network hardware platforms and architectures.
• Experience working with Service Provider Teams for faults with WAN Circuits.
• Document incident report, troubleshooting steps taken, and lessons learned.
• Lead Problem management tickets associated calls and coordinates to generate a Root Cause Analysis (RCA) report.
• Proactive identification of the potential point of failures and critical segments based on ticket or log trends.
• Recommendation/analyze any gap on architecture to enable Service Level Objectives (SLOs).
• Report NOC's performance through Monthly Business Reviews

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