Day Shift, E Mail Chat Process

Key Responsibilities:

• Respond to customer queries via email and chat in a timely and professional manner.
• Provide accurate information regarding products, services, orders, billing, or technical issues.
• Resolve complaints and follow up with customers as required.
• Maintain a high level of accuracy and attention to detail while entering data.
• Adhere to customer service and quality standards.
• Escalate unresolved or complex queries to the relevant department or supervisor.
• Maintain records of interactions in the CRM or support system.

Eligibility & Requirements:

• Qualification: 12th pass or any graduate.
• Freshers are welcome; prior experience in BPO/email/chat support is a plus.
• Excellent written communication skills in English.
• Typing speed of at least 30–35 words per minute with good accuracy.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.
• Ability to multitask and work in a team environment.
• Willingness to work in a fixed day shift (e.g., 9 AM – 6 PM or 10 AM – 7 PM).

Preferred Skills:

• Prior experience in e-commerce, banking, or technical chat/email support.
• Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or Salesforce.
• Strong problem-solving and decision-making skills.
• Customer-first mindset with a calm and professional attitude.