Datacenter, Storage & Backup Lead

JOB DESCRIPTION Information Classification- Confidential Datacentre Operations Manager Position Information Department: IT Infrastructure & Datacenter Operations Designation: Datacenter Facility & Hardware Operations Manager Experience: 6-8 Years Location: Gurgaon Office Reporting To: Head - Datacenter & Cloud Operations Role Purpose The Datacenter Operations Manager is responsible for ensuring the reliable, secure, and efficient operation of the organization's Datacenter and Disaster Recovery (DR) facilities that support critical manufacturing and enterprise business systems. The role encompasses end-to-end management of datacenter facilities, including power, cooling, fire safety, physical security, compute infrastructure, storage systems, hardware lifecycle management, vendor governance, capacity planning, and business continuity readiness. The incumbent will ensure uninterrupted availability of IT infrastructure supporting SAP ERP, manufacturing systems, engineering applications, collaboration platforms, and business-critical digital services. Key Responsibilities 1. Datacenter Facility Operations . Manage day-to-day operations of Production and Disaster Recovery Datacenters. . Ensure continuous availability of critical datacenter infrastructure and supporting services. . Establish and maintain operational procedures, escalation processes, and emergency response plans. . Monitor facility health and operational risks and drive timely corrective actions. . Coordinate infrastructure activities to ensure uninterrupted support for manufacturing and business operations. Information Classification- Confidential 2. Power & Cooling Infrastructure Management . Manage critical facility infrastructure including: o UPS Systems and Battery Banks o Transformers and Electrical Panels o Precision Air Conditioning (PAC) Systems o HVAC and Environmental Monitoring Systems . Plan and execute preventive and predictive maintenance activities. . Ensure adequate redundancy and capacity for current and future business requirements. . Drive energy efficiency and infrastructure optimization initiatives. 3. Compute & Hardware Infrastructure Management . Manage enterprise server infrastructure across Datacenter and DR locations. . Oversee installation, commissioning, migration, relocation, and decommissioning of hardware assets. . Monitor server health, hardware lifecycle, and infrastructure capacity. . Coordinate with cloud, virtualization, backup, application, and database teams for infrastructure requirements. 4. Storage Infrastructure Management . Manage enterprise storage platforms and SAN infrastructure. . Ensure storage availability, performance, and capacity to meet business needs. . Plan storage expansion, refresh, and modernization initiatives. . Support backup, recovery, and disaster recovery infrastructure requirements. 5. Asset Lifecycle & Capacity Management . Maintain inventory and lifecycle records for datacenter assets. . Manage hardware refresh planning and technology upgrades. . Forecast future requirements for: o Rack Space o Compute Capacity o Storage Capacity Information Classification- Confidential o Power Capacity o Cooling Capacity . Support datacenter expansion and infrastructure modernization projects. 6. Physical Security & Fire Safety . Ensure compliance with physical security requirements and access governance. . Oversee fire detection and suppression systems and conduct periodic safety drills. . Ensure compliance with organizational and statutory safety standards. 7. Vendor & Service Partner Management . Manage relationships with OEMs, facility service providers, and AMC partners. . Monitor service quality, contractual commitments, and support delivery. . Conduct periodic vendor performance reviews and drive service improvements. . Ensure timely availability of critical spare parts and support resources. 8. Incident, Problem & Change Management . Lead resolution of critical infrastructure incidents and outages. . Conduct root cause analysis and implement preventive actions. . Review infrastructure changes and ensure compliance with approved processes. . Minimize operational risks through proactive monitoring and governance. 9. Business Continuity & Disaster Recovery . Support Business Continuity and Disaster Recovery programs. . Maintain infrastructure recovery procedures and resilience plans. . Participate in DR drills and readiness assessments. . Ensure datacenter infrastructure remains capable of supporting business recovery objectives. 10. Compliance, Audit & Governance . Ensure compliance with organizational policies and infrastructure standards. . Support internal, external, and regulatory audits. . Maintain accurate documentation, asset records, SOPs, maintenance schedules, and operational reports. Information Classification- Confidential . Drive continuous improvement initiatives across datacenter operations. Desired Technical Competencies Datacenter & Facility Management . UPS, DG Sets, Batteries & Electrical Systems . PAC/HVAC Systems . Building Management Systems (BMS) . Environmental Monitoring Systems . Fire Detection & Suppression Systems . Physical Security Systems Compute & Storage Infrastructure . Dell PowerEdge Servers . HPE ProLiant Servers . IBM Power Systems . Enterprise SAN & Storage Solutions Infrastructure Platforms . Backup & Disaster Recovery Technologies . Data resiliency and Immutability Management & Operations . Vendor Management . Capacity Planning . Asset Management . Incident & Problem Management . Datacenter Operations Governance Educational Qualification . B.E. / B.Tech in Electrical, Mechanical, Electronics, Instrumentation, Computer Science, Information Technology, or related discipline. Information Classification- Confidential . Relevant experience in manufacturing, automotive, enterprise IT, managed services, or datacenter environments. Preferred Certifications . Certified Data Centre Professional (CDCP) . Certified Data Centre Specialist (CDCS) . ITIL Foundation . VMware VCP (Preferred) . RHCSA (Preferred) . Electrical Safety / NEBOSH / IOSH Certification (Preferred) Desired Candidate Profile . 6-8 years of experience in Datacenter Facility Management, Critical Infrastructure Operations, or Enterprise Datacenter Operations. . Strong understanding of datacenter facilities, compute infrastructure, storage systems, and business continuity requirements. . Experience supporting manufacturing environments and business-critical applications. . Proven ability to manage multiple vendors, infrastructure projects, and operational service providers. . Strong analytical, communication, stakeholder management, and problem solving skills. . Ability to lead infrastructure incidents, operational reviews, and continuous improvement initiatives. Key Success Factors . High ownership and accountability. . Strong focus on reliability, safety, and operational excellence. . Proactive risk identification and mitigation. . Effective collaboration with business, IT, plant, and vendor teams. Information Classification- Confidential . Commitment to continuous improvement and service availability. This role is critical to ensuring uninterrupted IT infrastructure services that enable manufacturing operations, plant productivity, business continuity, and digital transformation initiatives across the organization.