GURUGRAM · FULLTIME
Databricks Platform Engineer
Marsh McLennan Global Services
Gurugram · onsite · Posted 4d ago
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Undisclosed3–7 yrsfulltimeGurugram
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Section · 01
About this role
What can you expect
We will count on you to
What you need to have
What makes you stand out
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Databricks Platform Support Engineer (L2) supports the reliability, performance, and security of Marsh's Databricks analytics platform across AWS and Azure, including Unity Catalog governance. This role provides day-to-day operational support for Databricks workspaces and compute, resolves incidents and service requests, assists with standard changes and upgrades, and partners with Cloud and Data Engineering teams to deliver a stable, compliant, and cost-effective platform.
We will count on you to
Daily operations responsibilities include following items/activities:
- Provide Level 2 support for Databricks workspaces, clusters, jobs/workflows, pools, libraries, runtime versions, and configurations across dev/test/prod.
- Monitor platform health and job execution; respond to alerts and production issues within defined SLAs.
- Troubleshoot common operational issues (cluster start failures, job failures, library conflicts, connectivity errors, quota/limit constraints, permission issues).
- Escalate complex issues to L3/engineering/vendor with complete diagnostics, logs, and reproduction steps.
- Support Unity Catalog operations
- Handle incidents, service requests, and problems through ITSM processes; maintain accurate ticket notes and customer communications.
- Contribute to Root Cause Analysis (RCA), corrective/preventive actions, and continuous improvement.
- Perform standard changes (runtime upgrades, library updates, cluster policy changes, UC permission updates) using change control and validation procedures.
- Maintain and update runbooks/SOPs, onboarding guides, and troubleshooting knowledge articles.
- Familiar with features like Open Share
- Participate in on-call rotation and/or shift coverage for production workloads.
What you need to have
- Bachelor's degree in Computer Science/Engineering or equivalent practical experience.
- 3-6 years of experience in platform operations, cloud operations, or data platform support, including exposure to Databricks and/or Apache Spark ecosystems.
- Hands-on troubleshooting experience with:
- Job/workflow failures, cluster start/termination issues, library and dependency management
- Spark configuration basics and performance triage (at an L2 level)
- Working knowledge of both AWS and Azure fundamentals (IAM/identity, networking concepts, storage services, encryption/key management basics).
- Familiarity with security practices: access controls, secrets handling, audit logging concepts.
- Scripting/automation skills (Python and/or Bash/PowerShell) for operational tasks.
- Familiarity with governance concepts (e.g., Unity Catalog basics) and data access controls.
- Experience following ITIL-aligned practices (incident, problem, and change management) and maintaining operational documentation.
What makes you stand out
- Strong customer support mindset; ability to communicate clearly with technical and non-technical stakeholders.
- Structured troubleshooting and incident handling; good ticket hygiene and documentation habits.
- Ability to prioritize multiple issues in a production environment and meet SLAs.
- Collaborative approach across Cloud, Security, and Data Engineering teams.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationCloud OperationsBashCustomer SupportApache Sparkdaily operationsaws iamApacheamazon web servicesencryptionDiagnosticsChange ControlChange ManagementAnalyticsIncident HandlingDatabricksData EngineeringcloudBrokingMicrosoft Azure
Section · Company
About Marsh McLennan Global Services
Marsh McLennan Global Services
Financial Services
New York
US
₹12.7L PA avg
Avg at Marsh McLennan Global Services
About
An insurance and risk management expert, providing comprehensive solutions including claims and risk consulting, while fostering an inclusive corporate culture and employee development.
Industries
Financial Services
Employee ratings
10 reviews
4.1/ 5
Culture
3.8
Career growth
2.9
Work-life
3.8
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