Database SME (GCP)

Job Description:

• Experience and exposure to Google cloud Managed SQL (Cloud SQL for Postgresql, MySql, Oracle) and Cloud Native DB (Spanner, Big Table, DataStream, Memory store, Redisetc)
• Experience and exposure in installing & configuration, performance tuning & optimization
• Hands-on with replication & schema designing, query optimization, data security procedures
• Regularly updating and maintaining the system to ensure optimal performance and security
• Exposure in configuring and managing network devices and services
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment

• Support with 24x7 operations (Rotational Shifts)
• Own and resolve technical consults end-to-end
• Ensure accurate documentation.
• Meet defined SLAs and quality benchmarks while handling consults.
• Assist the team on technical handling and resolving customer issues with priority