Data Services - Solution Architect

The Opportunity:

We are excited to offer an opportunity for a Data Services - Solution Architect to join the Service Integration organization at Hitachi Energy. This role is critical in ensuring predictable, high‑quality delivery across both Service Management (Run) and Agile Delivery (Change & Improve). The Solution Architect owns end‑to‑end solution development and delivery performance for assigned services and products.

If you are passionate about building robust, scalable solutions in data area and processes by continually improving and learning, we would love to hear from you.

How You'll Make an Impact:

• Define and execute the ServiceNow CMDB, CSDM, ITOM and OT product roadmap, aligning platform capabilities with business and operational objectives.
• Lead end-to-end solution creation and development across all Data Services offerings.
• Lead architecture activities across Discovery, CMDB, CSDM, Event Management, Service Mapping, and AIOps domains.
• Translate business requirements into scalable platform solutions and delivery roadmaps.
• Support prioritization of features, define value cases, and drive successful implementations.
• Create product requirements, user stories, acceptance criteria, and success metrics to ensure high-quality solution delivery.
• Design and govern integrations between ServiceNow and enterprise platforms, cloud services, monitoring tools, and third-party applications.
• Drive CMDB, Service Mapping, and digital product visibility initiatives to improve operational resilience and service management maturity.
• Provide technical leadership, architecture governance, platform best practices, and mentoring across global delivery teams.
• Continuously improve platform health, security, scalability, and adoption through innovation, performance optimization, and stakeholder engagement

Your Background:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
• 10+ years of experience delivering enterprise-scale ServiceNow solutions with strong expertise in ITOM and platform architecture.
• Proven experience in Discovery, CMDB, Service Mapping, Event Management, CSDM, and ServiceNow platform governance.
• Experience defining product roadmaps, managing backlogs, and translating business needs into technical solutions and product requirements.
• Hands-on knowledge of cloud platforms such as AWS and Azure, including integration and automation capabilities.
• Strong understanding of AI-driven platforms, automation technologies, and emerging enterprise AI use cases.
• ServiceNow certifications such as CSA, CIS Discovery, CIS Event Management, and other relevant platform certifications are highly desirable.
• Excellent stakeholder management, communication, consulting, and leadership skills with experience working directly with executives and global teams

More About Us:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.