Data Services - Solution Architect

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The Opportunity:

We are excited to offer an opportunity for a Data Services - Solution Architect to join the Service Integration organization at Hitachi Energy. This role is critical in ensuring predictable, high‑quality delivery across both Service Management (Run) and Agile Delivery (Change & Improve). The Solution Architect owns end‑to‑end solution development and delivery performance for assigned services and products.

If you are passionate about building robust, scalable solutions in data area and processes by continually improving and learning, we would love to hear from you.

How You'll Make an Impact:

• Define and execute the ServiceNow CMDB, CSDM, ITOM and OT product roadmap, aligning platform capabilities with business and operational objectives.
• Lead end-to-end solution creation and development across all Data Services offerings.
• Lead architecture activities across Discovery, CMDB, CSDM, Event Management, Service Mapping, and AIOps domains.
• Translate business requirements into scalable platform solutions and delivery roadmaps.
• Support prioritization of features, define value cases, and drive successful implementations.
• Create product requirements, user stories, acceptance criteria, and success metrics to ensure high-quality solution delivery.
• Design and govern integrations between ServiceNow and enterprise platforms, cloud services, monitoring tools, and third-party applications.
• Drive CMDB, Service Mapping, and digital product visibility initiatives to improve operational resilience and service management maturity.
• Provide technical leadership, architecture governance, platform best practices, and mentoring across global delivery teams.
• Continuously improve platform health, security, scalability, and adoption through innovation, performance optimization, and stakeholder engagement

Your Background:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
• 10+ years of experience delivering enterprise-scale ServiceNow solutions with strong expertise in ITOM and platform architecture.
• Proven experience in Discovery, CMDB, Service Mapping, Event Management, CSDM, and ServiceNow platform governance.
• Experience defining product roadmaps, managing backlogs, and translating business needs into technical solutions and product requirements.
• Hands-on knowledge of cloud platforms such as AWS and Azure, including integration and automation capabilities.
• Strong understanding of AI-driven platforms, automation technologies, and emerging enterprise AI use cases.
• ServiceNow certifications such as CSA, CIS Discovery, CIS Event Management, and other relevant platform certifications are highly desirable.
• Excellent stakeholder management, communication, consulting, and leadership skills with experience working directly with executives and global teams

More About Us:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.