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    Job · 12322919

    EXL Service logo

    Data Scientist

    EXL Service · Gurugram · onsite · Posted 64d ago

    Not disclosed3–6 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Position Overview

    We are seeking a skilled Modeler to contribute to the development and optimization of marketing analytics models. You will work within a cross-functional team to build propensity models, next-best-action (NBA) engines, customer segmentation frameworks, and campaign response models that power data-driven marketing strategies. You will apply best practices in model explainability, fairness testing, and lifecycle governance to ensure high-quality, compliant model outputs.

    Key Responsibilities

    • Develop and optimize propensity models, segmentation frameworks, and campaign response models using supervised and unsupervised machine learning techniques.
    • Conduct bias testing and implement model explainability methods (e.g., SHAP, LIME) to support model approval and governance workflows.
    • Perform exploratory data analysis and feature engineering to identify meaningful predictors of customer behavior.
    • Support the full model lifecycle including development, documentation, validation support, performance monitoring, and periodic re-validation.
    • Collaborate with marketing and data teams to understand business objectives and translate them into modeling requirements.
    • Prepare clear, concise model documentation including methodology overviews, performance summaries, and limitation disclosures.
    • Monitor deployed models for data drift, performance degradation, and champion-challenger evaluation.
    • Contribute to A/B test design and campaign measurement analyses to evaluate marketing effectiveness.
    • Stay current on advances in marketing data science, uplift modeling, and customer analytics.

    Qualifications & Experience

    • 3–6 years of experience in data science, analytics, or quantitative modeling with a focus on customer or marketing analytics.
    • Hands-on experience building and evaluating classification and regression models for propensity scoring or segmentation.
    • Proficiency in Python with working knowledge of libraries such as scikit-learn, XGBoost, LightGBM, pandas, and numpy.
    • Familiarity with model explainability tools (SHAP, LIME) and basic concepts of model fairness and bias testing.
    • Experience with SQL and large-scale data platforms for data extraction and feature preparation.
    • Understanding of model validation principles and documentation standards.
    • Strong analytical and problem-solving skills with attention to detail.
    • Effective written and verbal communication skills for presenting model results to both technical and business stakeholders.
    • Bachelor's degree (Master's preferred) in Statistics, Mathematics, Computer Science, Engineering, or a related quantitative field.

    Model Lifecycle & Governance

    This role supports end-to-end model lifecycle management. Responsibilities encompass model development, independent validation and assessment, performance optimization, monitoring, documentation, and governance — ensuring all models adhere to applicable standards and remain fit-for-purpose throughout their operational life.

    Sourced from foundit

    Skills

    XgboostshapLightGBMScikit-LearnLIMEPythonSQLPandasNumpy

    About EXL Service

    EXL Service logo

    EXL Service

    Analytics & KPO

    39.1k+

    employees

    1999

    27 years old

    New York City,New York

    US

    ₹11.1L PA avg

    Avg at EXL Service

    About

    We make sense of data and drive your business forward

    Industries

    Analytics & KPO

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