Data Protection Engineer

Description

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec.

Primary Responsibilities:
• Ability to handle diverse computing environments in a wide cross section of business clients.
• Provide technical support and guidance for backup solutions.
• Provide escalated support, mentoring, and technical leadership to other engineers in the department.
• Perform rapid analysis of workstation / server level incidents and consistently demonstrate the ability to determine the 
root cause.
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution.
• Troubleshoot and resolve complex issues related to backup operations, data protection, and recovery processes.
• Conduct testing and validation of backup systems to ensure reliability, efficiency, and compliance with industry standards.
• Sets client expectations appropriately throughout the troubleshooting process.
• Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest 
resolution of customer incidents.
• Act as an escalation point for cases; troubleshooting single user/system impacting tickets immediately and entering 
tickets into our ticketing software.
• Monitor the service desk service board for escalated service tasks:
o Prioritize tasks escalated from Data Protection, Analysts
o Ensure that open service tasks are escalated and addressed appropriately from Data Protection, Analysts.
o Follow Thrives’ best practices for escalating tasks from Data Protection, Analysts
o Escalate when necessary to Data Protection, Administrators for further review/troubleshooting.
• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication.
• Demonstrate the correct level of urgency while resolving client incidents.
• Optimize backup solutions, ensuring seamless integration with existing infrastructure and adherence to best practices.
• Resolution of incidents/requests related to, but not limited to the following:
o Mail Application/Office 365 issues
o Client/Server Connectivity issues (per SOP)
o File Restores

Basic Qualifications:
• Bachelor’s Degree, Technical Degree or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• 3-5+ years desktop support experience
• 3-5+ years of infrastructure support experience
• 3-5+ years of experience with backup technologies, installation, troubleshooting and customizing solutions.
• Knowledge and experience with Active Directory
• Ability to articulate technical information and convey to non-technical people 
• Passionate about delivering excellent customer service 
• Must be able to work effectively in a team environment as well as alone
• Excellent written and oral communication skills
• Is available to work after hours when necessary or for on call rotation if applicable

Other Preferred Technical Knowledge
• In depth knowledge of Windows OS (7, 8.1, 10, etc.)
• Experience with Windows Server
• Experience with monitoring and remote management tools 
• Experience with VMWare
• Experience with VEEAM
• Experience with AvePoint

Preferred Certifications:
• Veeam Certified Engineer (VMCE)
• AvePoint Certified Technical Associate (ACTA)
• Microsoft: MCP/MCITP/MCSA

How You’ll Grow at In Time Tec-

• In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career.  
  
  Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”.
• We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals.

Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.