Data Platforms SRE

Data Platforms SRE

IQVIA Data Platforms Governance Team Join IQVIA's Data Platform Team Join IQVIA's Data Platform Governance Team to run and support our cloud data platforms (Databricks and Snowflake) as a managed service. You will be part of the operational layer that keeps platforms healthy, cost-controlled, and compliant - handling day-to-day user requests, monitoring signals, and common incidents with clear documentation and disciplined ticket handling. This role supports the operational foundation that enables engineering teams to build on these platforms effectively. Job Overview As a Data Platforms SRE, you will execute operational tasks and resolve issues using runbooks and escalation paths. This role is critical to maintaining the stability and performance of IQVIA's enterprise data platforms, which require engineering expertise for efficient management. You will work within the Governance Team's operational framework to ensure platforms remain secure, audit-ready, and cost-optimized by default. Your responsibilities encompass four key operational areas that directly support platform health and user productivity. Key Responsibilities Identity and Access Management: Process onboarding and offboarding tickets, add or remove users and accounts, reset credentials and permissions, and execute access requests for specific catalogs, schemas, tables, or external locations in line with defined controls . Technical Support: Triage incidents, check logs for errors, provide first responses to user requests, and escalate when needed with clear evidence including logs, timestamps, and reproduction steps. Monitoring and Housekeeping: Perform daily and weekly checks of platform dashboards to catch runaway queries, oversized clusters, or job loop errors before they generate excessive costs. Track basic cost and usage signals, and help clean up idle or unused resources following established guidance.

Governance Implementation: Support the implementation and improvement of the Governance framework and policies, build script and automation, policies control and provisioning within the Data Platforms, supporting FinOps and best practices implementation.

Documentation: Update operational documentation and ensure ticket notes are professional, specific, and customer-visible as required by support guidelines. Maintain knowledge base articles and troubleshooting guides to meet objectives for customer request fulfillment and issue resolution. Required Technical Skills The following technical skills are required for this position, reflecting the hands-on nature of supporting enterprise cloud data platforms. Technology Area Required Skills Application Databricks Platform administration, workspace management, identity and access management (IAM), cluster configuration, Unity Catalog management Daily technical tasks for Databricks workspaces, user provisioning, access control, resource optimization Snowflake Account administration, role-based access control (RBAC), warehouse management, data sharing, security policies User management, query optimization, cost monitoring, access governance Azure Cloud Azure Active Directory (AAD), resource management, cost monitoring, security best practices, Azure DevOps basics Identity integration, resource provisioning, cost tracking, compliance monitoring AWS Cloud IAM policies, S3 bucket management, cost optimization, security groups, CloudWatch monitoring Access management, storage administration, budget tracking, operational monitoring SQL & Data SQL query writing and optimization, database concepts, data warehouse fundamentals, performance tuning Query troubleshooting, performance analysis, data validation, basic data quality checks Required Qualifications Hands-on familiarity with Databricks and/or Snowflake concepts including workspaces, jobs, access controls, and basic troubleshooting capabilities. Comfort working via a ticketing process and documenting actions clearly with status changes, customer updates, and evidence trails. Strong communication skills and a service mindset with the ability to follow standards and ask for escalation early when issues exceed documented resolution paths. Preferred Qualifications Exposure to ITIL practices including incident management, request management, change management and problem management concepts. Interest in moving from reactive support to measurable service delivery with focus on continuous improvement. Experience with cloud infrastructure concepts including compute sizing, storage lifecycle, and data transfer economics. Familiarity with cost governance and spend anomaly detection to prevent runaway consumption patterns. Understanding of Governance-as-Code principles and infrastructure automation approaches.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.