Data Operations Engineer

Responsibilities

• Observability: Ensure end-to-end monitoring of pipelines, data services, infrastructure, and databases.
• Proactively detect and resolve issues to maintain system health
• FinOps: Track and optimize platform usage and cost.
• Understand cost drivers, perform forecasting, and automate cost control measures
• User Management: Manage onboarding, offboarding, and role-based access controls across tools including Tableau, Snowflake, and AWS
• Privilege Access Management: Oversee and audit elevated access to critical systems in compliance with security policies
• Application Maintenance: Perform regular maintenance, updates, and health checks on platform components to ensure operational stability
• Service Desk Management: Triage and resolve incidents, service requests (SRs), and problems. Maintain the BAU roster and collaborate with cross-functional teams
• Minor Enhancements: Address low-effort business enhancements (2-3 days) through a structured request process
• Business Continuity Planning: Maintain and test Business Continuity Plans (e.g., Tableau DR) to ensure platform resilience
• Deployment Services: Support production deployments, bug fixes, and enhancements in line with CI/CD pipelines
• Data Load Fixes: Resolve failures in data ingestion due to scheduling, connectivity, infrastructure, or secret rotation issues
• Transformations/Data Model Support: Provide Level 1 triage for issues arising from schema changes, malformed data, or source inconsistencies
• Functional Data Questions: Perform initial triage for data requests or quality issues, and coordinate with domain-specific data analysts as needed
• Project Support: Offer support for projects needing platform team involvement
• License Review: Participate in quarterly Tableau license reviews and ensure license compliance
• Documentation: Maintain procedures, work instructions, and knowledge base (KB) articles for operational consistency and knowledge transfer.

Requirements

• 5+ years of experience in a Data Platform Support, DevOps, or Operations role
• Hands-on experience with tools like Tableau, Snowflake, AWS/Azure, Informatica Cloud
• Familiarity with ITSM practices (e.g., incident, problem, change management)
• Proficiency with Jira, CI/CD workflows, and monitoring tools
• Strong documentation, communication, and stakeholder management skills.

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