Data Manager

Qualifications and Experience :

• Masters degree in business administration (MBA), Information Technology, or a related field
• Minimum of 12-15 years of experience in IT Delivery management
• Strong Experience in managing and building trusted relationships with clients and stakeholders.
• Desirable experience in Document Management, Marketing & Communications
• Strong technical understanding of different COTs products like Pega, Adobe and understanding of Data Frameworks, ETL
• Led a team of minimum 15

Application Management or Project Management and Team Management experience of minimum 2 years

Job Role :

1. Stakeholder Alignment & Management

• Work with stakeholders to define the scope of deliverables.
• Review deliverables status with stakeholders at a defined frequency.
• Manage regular communication for alignment and to reduce escalations.

2. Team Management

• Ensure the team has all the skills and competencies to meet deliverables.
• Responsible to hire, retain and develop team members.
• Engage the team to ensure high morale, less attrition and high performing culture.

3. Delivery & Operations Management

• Manage day-to-day operations.
• Ensure that tasks are assigned to team members.
• Review status with team members on the progress of tasks.
• Enforce process compliance and collect data for metrics.
• Define Governance model, KPIs, SLAs etc for the team.
• Ensure adherence to SLAs, KPIs, and quality standards through regular monitoring
• Review data and metrics to find improvement opportunities at individual and team level.
• Ensure a high level of client satisfaction by contributing to quality & on-time solutions by effectively managing projects or applications.
• Ensure proper functional solution and technology/tools/process adoption by taking full ownership.
• Effective risk/issue/dependency management, metrics/SLA management and transparent status reporting. Fully accountable for application/project outcomes.

4. Governance, Risk & Compliance

• Ensure the team adheres to enterprise-wide control, audit, and compliance frameworks
• Ensure strong governance and information security practice implementation in application or project, as needed

5. Continuous Improvement and innovation:

• Stay abreast of the latest IT trends and technologies
• Implement continuous improvement framework for improving team effectiveness and efficiency.

6. Change Management:

• Implement and manage change request for application, team, organization.