Data Entry Specialist

Full job description

Role Overview

The Operations Analyst is responsible for conducting outbound calls to U.S.-based companies, gathering required information, and accurately capturing structured data in the digital systems.

This role combines client communication, real-time data capture, and analytical thinking to ensure high-quality, actionable information is collected and delivered to support business operations.

Common Expectations

• Support clients across multiple geographies with flexibility and responsiveness
• Maintain professional communication standards with clients and internal teams
• Demonstrate ownership by driving tasks to completion with accountability
• Continuously learn and improve communication, analytical, and operational skills
• Adapt quickly to new requirements and processes
• Collaborate effectively to support team productivity and outcomes
• Adhere to all Altum policies, security standards, and professional guidelines
• Role-Specific Responsibilities
• Conduct outbound calls to U.S.-based companies to collect required business information
• Communicate clearly and professionally in U.S. English, ensuring accurate understanding of responses
• Capture information in real-time into internal systems with speed and accuracy
• Validate and structure collected data to ensure completeness and usability
• Analyze conversations to identify key insights, discrepancies, or missing information
• Follow defined scripts and adapt communication based on conversation context
• Maintain detailed call logs and documentation
• Meet productivity, accuracy, and quality benchmarks

Work Requirements

• Ability to work in a shift extending up to 1:00 AM IST to align with U.S. business hours
• Consistent availability and reliability for scheduled calling windows

Required Qualifications

• Strong verbal communication skills with fluency in U.S. English
• Experience in customer interaction, outbound calling, or data operations roles
• High attention to detail and ability to capture data accurately in real time
• Basic analytical ability to interpret and validate information
• Comfortable working with systems and data entry tools at speed
• Ability to handle conversations confidently and professionally

Preferred

• Experience in U.S. calling processes (BPO, operations, research, or support roles)
• Exposure to CRM or data management systems
• Experience in data validation or operational analytics