Data Entry Coordinator II

Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies

As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the Keyer role.

Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances

Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria

Understand, interpret, and follow a complex set of business rules and procedures

Manage assigned workload and adapt to reprioritization as necessary

Adhere to quality and productivity goals

Understand production workflow and daily deadlines

Assist with special projects as needed to meet critical operations and/or client concerns Job Qualifications

Qualifications

High School diploma or GED equivalency (prefer Associate s or Bachelor s degree)

1-2 years experience in a production or related environment

Exhibits excellent analytical, research, and decision-making skills

Excellent written and verbal communication skills

Strong reading comprehension for documented procedures

Strong computer and typing skills (data entry)

Ability to prioritize and organize

Proven accuracy and execution, with ability to follow explicit instructions

Ability to work in a fast paced production environment and meet delivery deadlines

Bilingual English/Spanish fluency a plus

Must have a stable internet connection and ability to work from home in a quiet setting