Data Domain Expert - Customer Data

The innovative and effective deployment of data and analytics is key to the success of companies today. AkzoNobel is no exception as we seek to embed the improved understanding of data across the company. Identifying and implementing opportunities to optimize the use of data within our R&D, Manufacturing, Integrated Supply Chain, Marketing and Sales, Finance, HR and Sourcing Functions have been services delivered from our MDM Global Organisation over the last few years. We need additional support in these areas with a strong focus on Commercial and Sales (Customer master and Pricing data). For these reasons, GBS Master Data Services requires a Data Domain Expert to support our Commercial function.

Role & responsibilities

• Responsible for (or support) the activities done by the CoE for the Commercial & Sales domain in alignment the MDM Roadmap
• Drives standardized Commercial End to End Processes and Tools around MDM to Improve Quality of Delivery, Optimize Cost to Serve, Control & Compliance, and Enhancing Customer Experience
• Support the MDS CoE Team Lead to build an MDM roadmap for the Commercial & Sales domain
• Support the scope and activities of projects and processes and ensures execution
• Responsible for (or support) implementing proper preventive/detective controls for the CRUD activities of MDS Operations for Commercial & Sales
• Manage escalation process of Commercial & Sales issues or support the resolution of issues raised by business to the CoE
• Act as a change agent and communicator for MDS, enabling continuous commitment for and awareness of MDM
• IM touchpoint, driving master data standardization, organizational and system alignment for the Commercial & Sales domain
• Continued focus on Commercial & Sales innovation and standardization to drive down total cost-to-serve and enhance customer satisfaction through improved quality of processes
• Foster communication and teamwork within, and across, organizational boundaries
• Ability to analyze, design and implement the need for MDM in high complexity landscapes, both from system perspective and organizational perspective for Commercial & Sales.
• Ability to utilize metrics to identify opportunities for service improvement
• Excellent analytical and problem-solving skills
• Customer service mindset with excellent customer service skills
• Ability to build working relationships and foster communication with internal customers within, and across, organizational and geographic boundaries
• Capable of managing multiple complex assignments including the ability to plan, assign and direct work
• Capable of managing assignments in a dynamic environment with ever-changing priorities
• Capable of coaching teams, possibly located remotely
• Ability to understand change management and drive to resolution with experience in large company in a complex and international environment
• International mindset and intercultural skills

Preferred candidate profile

• Post-graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
• Minimum 8 overall experience with 5 experience in MDM related function, supporting our Commercial functions
• Strong working knowledge of SAP and SAP MDG experience preferred
• Strong domain knowledge of customer master and pricing data.
• Good data profiling and analytical skills.
• CRM Experience a plus
• Commercial Services, Sales, Customer Relations or equivalent background a plus
• Experience in Master Data Governance; development and implementation of best MDM governance practices.
• Ability to deliver quality work within strict deadlines while managing multiple priorities and acting with a sense of urgency.
• Very good communication skills must be able to discuss the requirements effectively with stakeholders, the external teams, and with internal teams.
• Continuous Improvement focused, relevant CI certification a bonus
• Experience in Project Management, with supporting certification preferred
• Advanced interpersonal and cultural skills including fluent English, with any other important language(s) an advantage.
• Experience in complex IT system environments as key user
• Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities
• Leverages business understanding and its requirements to run MDM operations with the right level of controls in place
• Keeps deadlines and produces high quality output
• Fosters a constructive dialogue with support functions and key stakeholders
• Strong communicator