Data Center Engineer

The Data Centre Engineer is responsible for the management, maintenance, and deployment of the physical infrastructure within the data centre. This role involves both building and operational support activities to ensure optimal data centre performance and reliability.

The engineer will be actively involved in activities such as rack installation, cable laying, network device installation, cable dressing, and material handling. In addition, the role includes troubleshooting hardware and connectivity issues, coordinating with customers and OEM vendors, and ensuring all incidents are resolved within defined SLA timelines.

Responsibilities:

• Work on tickets assigned to fix incidents in the data centre; an on-site visit is required.
• Timely updates with accurate work logs to be updated in the ticketing tool.
• Meet all agreed SLA's with the Customer.
• Immediately escalate to the central project team any abnormal situation in the data centre concerning Ericsson equipment at site.
• Asset management on-site at the data centre and reporting.
• Site audit conducted as per the official guidelines.
• Site spare inventory management and reporting.
• Remote support to the onsite engineer to solve the issue.
• Support other projects within the META program.

Build activities (Not limited to):

• Installation and commissioning of compute and network racks.
• Fibre and copper cable laying, termination, labelling, and dressing.
• Installation and configuration support for network and compute devices.
• Material receipt, verification, and inventory management.
• Performing troubleshooting for hardware, link, and connectivity issues.
• Engaging with customers, vendors, and internal teams for issue resolution.
• Ensuring adherence to site safety and quality standards during build and maintenance activities.
• Maintaining documentation related to site build, audits, and asset tracking.

Material Delivery and Inventory Management:

• Support the delivery/logistics team in managing site access and overseeing material inbound and outbound activities.
• Ensure proper handling and storage of materials in designated areas within the data centre.
• Coordinate with the delivery and operations teams to facilitate smooth and timely material delivery.
• Be physically present at the site during deliveries and assist in Proof of Delivery (POD) verification and documentation.
• Update and maintain inventory records to reflect newly received or dispatched materials accurately.
• Assist in conducting inventory audits and reconciliation as per customer and compliance requirements.

Domain Activities:

Break Fix:

• Link testing and troubleshooting.
• Fibre cleaning and troubleshooting.
• Fibre and optics replacement.
• Reseating equipment and troubleshooting.
• Troubleshooting power and connectivity issues.
• Replace the network equipment, server or part when an RMA is raised.
• Assist and escort vendor engineer in case a server RMA is raised.
• Coordinating with COLO, client and Ericsson teams for issue resolution.
• Using tools for updating incident/service tickets.
• Carrying out reporting and tasks as assigned by E// PM or MSDM.
• Build and perform rack and stack activities for hardware devices as per approved layout and design.
• Rack fixing as per layout.
• Carry out rack installation and alignment according to data centre floor plans.
• Execute copper and fibre cable laying, patching, cable dressing, laser testing, and loopback testing as per standard build procedures.
• Demonstrate strong understanding of fibre and copper types, including MTP break-out, LC, bundle, and Cat6 cabling.
• Sound understanding of patch panel concepts, including installation, labelling, and connectivity management.
• Ability to interpret and work effectively on data centre (DC) layouts and floor designs.
• Perform power redundancy testing and ensure all systems meet design and safety requirements.
• Conduct site surveys and audits to verify physical infrastructure readiness and compliance.
• Exhibit strong communication and coordination skills while working with Colocation (Colo) vendors, clients, and internal teams.
• Possess solid knowledge of the RMA (Return Material Authorisation) process, including defective part replacement and tracking.

Requirements:

• Proven experience in remote troubleshooting and ability to operate effectively in a service desk or data centre environment.
• Willingness to work during non-business hours or in shifts as required by operational needs.
• Strong technical expertise in data centre operations and IT infrastructure, including servers, switches, routers, cabling systems, and fibre optics.
• Demonstrated ability to manage and maintain physical infrastructure within a data centre environment.
• Flexible and adaptable, capable of working both independently and as part of a collaborative team.
• Skilled in reviewing, enhancing, and maintaining Methods of Procedure (MOPs) and operational guidelines.
• Strong focus on service excellence with a customer-first mindset, leveraging multi-domain technical competence.
• Adheres strictly to approved MOPs, safety protocols, and operational instructions without deviation.
• Excellent verbal and written communication skills, with the ability to interact effectively across teams and with customers.
• A proactive team player with strong interpersonal skills, able to work seamlessly with cross-functional teams.
• Capable of handling multiple priorities and engaging with both customers and internal stakeholders under high-pressure situations.
• Proficient in spoken and written English to support effective communication in global environments.

Technical Skills and Experience:

• Proven experience in installation, commissioning, and decommissioning of hardware within data centre environments.
• Strong hands-on experience and in-depth understanding of Cisco, Ciena, Juniper, and Arista network devices and technologies.
• Extensive experience in data centre build activities, including rack installation, device mounting, cable laying, labelling, and dressing.
• Solid technical knowledge and experience with HPE servers and their components, including installation, configuration, and maintenance.
• Practical hands-on experience in hardware parts replacement and troubleshooting of physical infrastructure components.
• Strong expertise in optical, copper, and fibre cabling systems, including fibre standards, connector types, and cable management practices.
• Experience working with ticketing systems and managing incidents, service requests, and change activities through established processes.
• Sound understanding of the IT Service Management (ITSM) lifecycle, including ticket handling, SLA adherence, escalation management, and stakeholder communication.

Education and Experience:

• Technical degree, preferably in the IT/computer science domain.
• 2-5 years of hands-on experience working in a data centre environment.