Data Center Engineer L2

Data Center Level 2 Support Specialist Navi Mumbai – Immediate Joiners Preferred

1. Operational Support & Troubleshooting

• Serve as second-level escalation for data center incidents reported by Level 1 support or monitoring systems.
• Troubleshoot and resolve hardware and network connectivity issues.
• Perform root cause analysis (RCA) and implement corrective or preventive actions.
• Handle server builds, reimaging, configuration, and patching in coordination with platform teams.
• Manage hardware maintenance and replacement (e.g., drives, RAM, network cards, power supplies).
• Handle network issues at L1 and L2 level.

2. Monitoring & Maintenance

• Monitor infrastructure systems (servers, storage, virtualization platforms, network connectivity, and environmental sensors).
• Analyze and respond to alerts from monitoring tools.
• Perform preventive maintenance and ensure data center systems meet uptime and SLA targets.
• Validate backups, replication, and failover mechanisms.

3. Change & Incident Management

• Execute planned maintenance and approved configuration changes during maintenance windows.

4. Coordination & Collaboration

• Work closely with Server, Storage, and Cloud teams for cross-functional issue resolution.
• Liaise with hardware and software vendors for escalation and RMA coordination.
• Mentor and support Level 1 technicians with technical guidance and knowledge transfer.
• Provide onsite support during off-business hours in case of emergencies.

5. Documentation & Reporting

• Maintain accurate operational documentation, SOPs, and troubleshooting guides.
• Record incidents, changes, and work logs in the ticketing system (ServiceNow, Remedy, etc.).
• Provide regular performance, capacity, and incident reports to management.

6. Compliance & Security

• Ensure compliance with enterprise IT security and audit standards.
• Enforce data center physical access and safety policies.
• Support audit and compliance teams during IT infrastructure assessments.

7. Technical Skills

• Proficiency in Network Administration.
• Basic understanding of virtualization platforms (VMware vSphere, Hyper-V).
• Familiarity with SAN/NAS storage technologies (NetApp, Dell EMC, HPE, etc.).
• Experience with monitoring and ticketing tools (ServiceNow, SCOM, SolarWinds, Nagios, etc.).

8. Work Environment

• On-site, enterprise data center with 24/7 operations.
• Fixed 9 AM–6 PM shift, and off-hour support may be required.
• Location: Panvel, Navi Mumbai.