Data Associate, Salesforce Master Data

About the Role:

Grade Level (for internal use): 08 The Team:  Our team governs processes and controls to ensure the highest quality  customer master  data that is trusted,  timely ,  accurate , and consistent. The team consists of highly trained and motivated professionals on our tools, processes, and workflows who strive to deliver superior client experience and  includes  overseeing every aspect of the data lifecycle: creating, preparing, using, storing, archiving, and deleting data, in accordance with an organization’s established data governance principles for promoting data quality and integrity. You will closely coordinate with teams such as client buying experience, CRM Operations, Order Management, Fulfillment, Marketing, and Finance teams to ensure effective data governance reporting and analytics.      

 

The Impact : Our internal client data is used by stakeholders in Finance, Commercial (Sales and Marketing), OTC and Product management teams for key business decisions so making sure we  are providing   timely  and  accurate  data that is trusted by our users is critical. The Reporting & Analytics lead would be  required to create business opportunities and solve problems through the analysis of large and complex data sets. Moreover, the ability to critically analyze  the data  using various approaches and tools that  helps   to transform  raw details into meaningful intelligence would play a critical role in solving business problems. Through this opportunity, the individual can provide strategic direction and support in exploring new opportunities through predictive analysis and general insights about the data.    

 

What's  in it for you :    

Be a part of an industry leading, Fortune 500 company.    

Learn,  adopt,  and implement data governance best practices that  impact  positively across commercial value  stream .    

Gain wealth of experience by dealing with varied  set  of  stakeholder  and business processes.     

Opportunity to strengthen business processes and implement your innovative ideas.    

Opportunity to learn and develop professional competencies.    

Opportunity to work across multiple regions, divisions, experience a diverse and inclusive culture.    

 

Responsibilities :    

Primarily responsible  for providing  support to the  DJI   salesforce   users  ensuring their needs are met promptly and effectively.  

Maintain regular and clear communication with clients to keep them informed about their case status and any necessary actions they need to take.  

Ability to manage multiple cases simultaneously and prioritize tasks effectively.  

Maintain SLA of  24  hours for providing solution s  to the  DJI  salesforce workforce.   

Maintain quality of work by following well defined procedures of  Case  Management team.   

Maintain the KPI for the team.   

Ensure all case management activities  comply with   SOX compliance.   

Working with stakeholders throughout the organization to  identify  opportunities for  leveraging  company data to drive business solutions.    

Assess the effectiveness and accuracy of new data sources and data gathering techniques.    

Coordinate with different functional teams to implement models and  monitor  outcomes.    

Perform and understand data extraction and analysis from various sources. (Salesforce.com, S O QL,  etc.)    

  

What  We’re  Looking For :      

We are looking for a smart professional who  possesses   learning  aptitude and growth mindset. A result-oriented individual who  take s  actions to solve  business problems,  provide s  analytical  insights  and  is interested  in learning the overall processes and data quality strategies. A self-starter who enjoys managing their own time and tasks; Ability to communicate and collaborate with colleagues at all levels of the organization.    

  

Basic Qualifications :    

  Must have exposure preferably in the field of Business Management studies, Finance, or Computer sciences.    

2 to 3 years of working experience in  related   field .    

Adaptability   to CRM tools (Salesforce).  

Strong analytical and problem-solving skills.  

Knowledge of SOQL (salesforce object query language) and data warehouse experience is also preferred.    

Demonstrate investigative research and analytical capabilities necessary to leadership team with  accurate  and insightful interpretation of financial information.    

Strong attention to detail and analytical ability with an inquisitive mind.    

Ability to work independently and as a fully contributing member of a team.    

Ability to multi-task, work under  pressure  and meet tight deadlines.    

Excellent communication skills, both written and oral.    

Willingness to work  in  early  morning/ evening/night shift .  

 

About S&P Global Dow Jones Indic e s  

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ® . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.  

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji .  

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:  Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to  reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity  here .

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Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.   

 

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.      US Candidates Only:    The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.   Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)