Data Annotation Lead

Key Responsibilities

• Effective performance planning for self and team, time management, conflict management and self-organization.
• Always ensure exemplary employee experience through quick redressal of open issues, employee concerns and feedback.
• Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
• Seek opportunities to motivate and appreciate employees.
• Foster an environment founded on high levels of ethics and integrity.
• Pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
• Planning and Prioritization
• Data Collection and analysis
• Coaching and Feedback
• Analysis and MIS/Reporting
• Customer/Client Interaction
• Handle customer contacts regularly to stay up to date with the product and be available to provide support
• Handle escalations for the team
• Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues. Forward non resolvable issues to the Ops manager.
• Timely closure of all processes and other requirements for self and Team.
• Quality Audits to be performed for the team

Desired Skills:-

• Extremely good verbal & written communications skills
• Adept understanding of the cricket ecosystem, with the ability to accurately interpret cricket-related terminology, match situations, player statistics, and tournament structures.
• 2+ Years of Data Annotation