Data Analyst

About The Company Lonza is a global leader in the life sciences industry, dedicated to providing innovative solutions that advance healthcare and improve the quality of life. Our Bioscience division specializes in supporting researchers and pharmaceutical companies by offering cutting-edge tools and services for developing and testing therapeutics. From basic research to product release, we serve a diverse range of customers working across multiple modalities, including cell and gene therapies, recombinant proteins, vaccines, and injectable drugs. Our expertise in primary human cell biology enables us to develop predictive models that accelerate the journey from discovery to clinical development. Additionally, we supply critical raw materials and technologies that enhance bioprocessing efficiency and quality. At Lonza, we are committed to fostering a collaborative, inclusive, and ethical workplace where innovation thrives and our employees are empowered to make a difference. Our mission is to power the performance of One Lonza, delivering excellence in everything we do.

About The Role The R75905 Global Commercial Data Analyst position is a vital role within the Commercial Enablement team at Lonza Bioscience, based in Hyderabad, India. This role primarily involves managing and maintaining the integrity, accuracy, and consistency of commercial data across various platforms. The analyst will serve as a key point of contact for sales data stewardship, ensuring data governance standards are upheld and that data-driven decisions are based on reliable information. Working in an office-first environment with the flexibility to work remotely 20% of the time, the successful candidate will collaborate closely with cross-functional teams, including Sales, Marketing, IT, and Master Data Management, to optimize data processes and support commercial operations. This role offers an excellent opportunity to contribute to strategic initiatives, improve data quality, and enable effective sales and marketing strategies through robust data management practices.

Qualifications

• Proven experience in data management, preferably within a life sciences or pharmaceutical environment.
• Intermediate proficiency in Salesforce (SFDC) CRM, with hands-on experience in managing commercial data workflows.
• Practical knowledge of SAP ERP systems, supporting seamless integration with Salesforce and other tools.
• Strong analytical skills with the ability to evaluate complex datasets, identify trends, and troubleshoot issues.
• Experience in implementing and enforcing data governance policies and standards.
• Excellent communication skills, capable of translating technical data insights into actionable recommendations.
• Proficiency in data visualization and reporting tools such as PowerBI or Tableau is a plus.
• Strong organizational skills with the ability to prioritize tasks and operate independently in a fast-paced environment.
• Bachelor’s degree in Business Administration, Information Technology, Data Science, or a related field. Master’s degree is preferred.

Responsibilities

• Own and maintain the data that defines sales team responsibilities across customers, products, and regions, ensuring accuracy and completeness.
• Coordinate annual updates to reflect territory realignments, new roles, or shifts in customer coverage models, assessing their impact on historical performance and future reporting.
• Respond to and resolve issues related to incorrect customer or sales assignments that may impact orders, reporting, or compensation processes.
• Partner with cross-functional teams to troubleshoot data discrepancies, identify root causes, and implement corrective actions to prevent recurrence.
• Manage the setup of the annual Sales Matrix in SAP, including reviewing changes with sales leadership and validating updates across systems to ensure alignment.
• Execute ongoing maintenance of the Sales Matrix, handling updates for new hires, territory changes, and resolving support requests efficiently.
• Oversee the creation and validation of new customer account records, conducting regular data audits to maintain high data quality standards.
• Generate weekly reports on newly created accounts, sharing updates with relevant stakeholders and coordinating with departments for necessary actions.
• Perform daily data cleansing activities, ensuring the accuracy and consistency of data across Salesforce, SAP, and other platforms.
• Design, maintain, and improve lead assignment rules to ensure leads are routed efficiently and accurately to the appropriate sales representatives.
• Collaborate with IT and Master Data teams to troubleshoot systemic data issues and implement process improvements for better data governance.
• Develop and document standardized procedures for data management, reporting, and process improvements to ensure consistency and compliance.

Benefits At Lonza, we offer a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Our benefits include competitive salary packages, performance-based incentives, and health insurance coverage. We promote a flexible work environment that encourages work-life balance, with options for remote work up to 20% of the time. Employees have access to ongoing training and development programs, fostering continuous learning and career advancement. We also provide various wellness initiatives, employee assistance programs, and a collaborative work culture that values diversity and inclusion. Our global benefits program aims to recognize and reward high performance while supporting our employees' personal and professional needs. Equal Opportunity Lonza is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. We believe that diversity enhances our innovation and success, and we are dedicated to providing equal employment opportunities to all applicants and employees. We encourage individuals from all backgrounds to apply and join our team in making a meaningful impact in the life sciences industry.