Data Analyst

Job Purpose

Drive business performance by governing enterprise KPIs, delivering actionable business insights, automating reporting, and enabling data-driven decision-making through advanced analytics and AI/ML adoption.

Key Result Areas (KRAs) & Supporting Actions

1. Performance Management & KPI Governance

- Define, standardize, and govern enterprise KPIs across functions.

- Maintain KPI repository, data quality standards, and governance processes.

- Ensure dashboard accuracy and establish a single source of truth for performance tracking.

2. Business, Customer & Partner Insights

- Generate actionable insights through persona, cohort, lifecycle, and behavioral analyses.

- Partner with business teams to identify improvement opportunities and measure impact.

- Track value realization through structured dashboards and reporting.

3. Business Intelligence & Reporting Automation

- Develop and automate dashboards and high-value business reports.

- Standardize BI development practices and improve reporting efficiency.

- Manage BI support, issue resolution, and continuous enhancement of reporting solutions.

4. Advanced Analytics & AI/ML Enablement

- Drive adoption of AI/ML solutions in collaboration with IT and business teams.

- Integrate advanced analytics into decision-making processes and workflows.

- Track business impact, decision-making efficiency, and user adoption of analytics solutions.