Data Analyst

Role Overview

We are looking for a detail-oriented and analytical Data Analyst to support business and operational decision-making through data-driven insights. The role involves analyzing operational and customer data, creating dashboards and reports, identifying improvement opportunities, and partnering with stakeholders to drive business outcomes.

Key Responsibilities

• Analyze datasets to identify trends, bottlenecks, and process improvement opportunities.

• Develop dashboards, reports, and data models to support operational and strategic decisions.

• Provide insights to improve customer experience, reduce repeat contacts, and enhance service performance.

• Monitor key operational metrics and highlight risks, trends, and opportunities.

• Collaborate with business teams and SMEs to validate findings and develop improvement plans.

• Translate complex data into actionable recommendations for leadership and operational teams.

• Support automation, reporting, and data quality improvement initiatives.

Skills & Experience

• Strong analytical and problem-solving skills.

• Proficiency in SQL, Python, Advanced Excel, and Power BI/Tableau.

• Experience working with operational, customer, or business performance data.

• Ability to quickly understand business processes and convert data into actionable insights.

• Strong communication and presentation skills for both technical and non-technical audiences.

• Detail-oriented, self-driven, and comfortable working with cross-functional teams.

Preferred Qualifications

• Bachelor's degree in Engineering, Mathematics, Statistics, Data Science, Computer Science, or related field.

• Experience with Power BI, SQL Server, Python, or similar analytics tools.

• Knowledge of process improvement methodologies (Lean Six Sigma) is an advantage.

• Experience in Utilities, Customer Operations, BPS/BPO, or Shared Services environments preferred.

Key Skills

Data Analysis | SQL | Python | Power BI | Tableau | Advanced Excel | Data Visualization | Business Intelligence | Problem Solving | Stakeholder Management