Data Analyst (Trust & Safety)

Role Summary:

As an analyst, you will work in a cross-functional environment with AI/ML technologies contributing to projects of high impact across multiple aspects of reviews abuse and harm fighting for map use cases on user-generated content, including customer reviews, media on business listings, claims to business, and business listings, etc. You solve complex, open-ended abuse problems in UGC Reviews that require investigative skills, critical thinking, and creative problem-solving skills while working closely with PgM & Eng. You develop strong domain knowledge and deeply understand all aspects and viewpoints in identifying the abuse.

Responsibilities:

• Conduct deep and complex analysis to investigate the problem, data-oriented decision-making based on analysis and insights keeping user trust at the forefront.
• Leverage diverse data signals and sources to conduct investigations into spam patterns, spearheading anti-abuse initiatives and experiments for map platforms.
• Produce detailed statement of reasoning clearly stating the rationale for arriving at conclusion along with evidence.

Minimum Qualification:

• Bachelor's degree in a technical field or equivalent practical experience.
• 4+ years of experience in data analysis, delivering complex projects, and solving open-ended problems.
• Excellent problem-solving, critical thinking, investigative mindset, structured thinking, and attention to detail.
• Strong communication skills with the ability to present analysis results to senior management.
• Ability to draft comprehensive case reports and detailed observations.