Data Analyst, Digital Outreach & AMC Sales Executive

Location: Pune,Chhatrapati Sambhajinagar

Job Type: Full-time, Office-based

Job Summary

We are looking for a proactive candidate who can analyse solar performance data and electricity bills, communicate with customers, manage digital enquiries, and generate sales for solar and home-automation services and Annual Maintenance Contracts (AMC).

The candidate will approach and support customers whose systems were installed by our Company as well as systems installed by other companies.

Key Responsibilities

Solar Monitoring and Analysis

• Monitor solar portals such as Growatt, Solis, Polycab, Deye, Hoymiles, Sungrow, Suryalogic, Huawei and WattPower.
• Analyse generation, alarms, errors, logs, downtime and performance loss.
• Read electricity bills and review consumption, billing and solar-generation patterns.
• Prepare simple reports containing figures, charts, observations and improvement suggestions.
• Explain technical findings to customers in simple language.

Excel and Presentations

• Work confidently with Excel formulas, filters, tables, calculations and charts.
• Independently prepare analysis sheets, dashboards and PowerPoint presentations.
• Present technical information clearly, accurately and professionally.

Solar and Home-Automation AMC Sales

• Call solar and home-automation customers to explain maintenance services, AMC plans and related products.
• Generate service and AMC opportunities for home-automation systems sold or installed by Skaleup Group.
• Also approach customers whose home-automation systems were supplied or installed by other companies.
• Understand the customers existing system, brand, condition, complaint and maintenance requirements.
• Coordinate a technical inspection when the system cannot be assessed remotely.
• Offer suitable service or AMC options only after confirming that the Company can safely support the installed system.
• Follow up on leads, inspections, quotations and customer decisions until conversion.
• Maintain separate records for Company-installed and third-party-installed systems.
• Update every customer discussion, response and next action in the CRM.

WhatsApp and Digital Outreach

• Send approved WhatsApp broadcasts and customer questionnaires.
• Respond to customer replies and register every valid enquiry in the CRM.
• Publish Marketing Team-assigned posts on approved social-media platforms after initial training.
• Follow the Companys content, branding and communication SOP.
• Manage digital enquiries from the first response through quotation and sales conversion.
• Coordinate technical support, payment, service visits and scheduling.
• Keep customers updated until the service or sale is completed.
• Close the CRM enquiry only after completing all records and customer communication.

Brand Service and Spare Follow-up

• Register complaints with the relevant brand or authorised service centre when a product or spare is damaged or sent for repair.
• Record the complaint number, product model, serial number, submission date and expected return date.
• Follow up regularly until the repaired or replacement item is received.
• Update the maintenance team and coordinate reinstallation and testing.
• Inform the customer about repair progress, receipt, installation and final working status.
• Close the call only after installation, testing, customer confirmation and CRM updates.

Required Skills

• Good knowledge of Microsoft Excel and PowerPoint
• Strong data-analysis and reporting ability
• Confident telephone, WhatsApp and customer communication
• Basic understanding of solar systems, electricity bills or home automation
• Familiarity with computers, smartphones, email, CRM and social media
• Good sales follow-up and service-coordination skills
• Ability to learn and work independently

Initial Guidance

Skaleup may provide initial few time guidance on solar portals, solar and home-automation AMC services, brand complaint processes, CRM and digital-outreach SOPs.

After this guidance, the employee must independently prepare Excel formulas, reports, presentations, questionnaires, CRM records and customer communications.

Candidate Profile

• Graduate or Diploma in Electrical, Electronics, Renewable Energy, Data Analysis, Commerce, Business, Marketing or a related field
• Freshers with good Excel and communication skills may apply
• Experience in solar monitoring, home automation, tele-sales, AMC sales, digital outreach or customer service will be preferred
• Marathi, Hindi and basic English preferred

Performance Areas

• Accuracy of solar and electricity-bill analysis
• Quality of Excel reports and presentations
• Customer response and follow-up time
• CRM data accuracy
• Solar and home-automation leads generated
• Service, AMC and product-sales conversions
• Conversion of Company-installed and third-party-installed systems
• Brand repair and spare follow-up
• Timely customer and team updates

How to Apply

Send your updated CV with the subject:

Application – Solar & Home Automation Data Analyst, Digital Outreach and AMC Sales Executive

Salary: Based on experience and interview

Joining: Immediate or as mutually agreed