D365 Functional Consultant
Zensar Technologies · Pune · onsite · Posted 35d ago
Not disclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Qualifications
- 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service.
- Expertise in CTI testing, contact center solutions, and omnichannel capabilities.
- Proficiency in Azure DevOps or JIRA for test management.
- Strong knowledge of API testing and SQL for data validation.
- Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya.
- Ability to design and execute test scenarios for inbound call routing and outbound dialing.
- Understanding of IVR navigation and call transfer processes.
- Familiarity with call recording validation and case creation validation.
- Excellent communication and collaboration skills for effective team work.
- Analytical mindset with a problem-solving approach to testing and integration challenges.
Requesting your send updated resume on [HIDDEN TEXT]
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Skills
IVR Navigationcall recording validationcall transfer processescase creation validationCTI testingAzure Devopscontact center solutionsavayaNICE CXonefive9Dynamics 365 Customer ServiceJira AtlassianGenesystelephony platformsomnichannel capabilitiesSQLAPI Testing
About Zensar Technologies
Zensar Technologies
IT Services & Consulting
10.0k+
employees
2001
25 years old
Pune, Maharashtra
India
About
Zensar is a global organization that conceptualizes, builds, and manages digital products through experience design, data engineering, and advanced analytics for leading companies.
Industries
IT Services & Consulting
Employee ratings
2,994 reviews
3.7/ 5
Culture
3.5
Career growth
3.0
Work-life
3.8
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