D365 CRM

We are having an excellent job opportunity for D365 CRM role at Ghansoli Navi Mumbai location.

Role & Responsibilities

• Act as the functional expert for the Group CRM platform (Microsoft Dynamics 365 Sales - digiSales).
• Provide Level 2 support for incidents and requests escalated by the Service Desk.
• Analyze business needs and propose functional solutions aligned with business processes and platform capabilities.
• Participate in CRM-related projects by providing functional expertise, impact analysis, and implementation support.
• Support the Product Owner in backlog management, prioritization, and delivery of enhancements.
• Configure and maintain standard Dynamics 365 Sales functionalities.
• Coordinate testing activities and support solution validation before production deployment.
• Maintain application documentation, user guides, and knowledge articles.
• Collaborate with business stakeholders, Group IT teams, and external implementation partners in a global environment.
• Contribute to the continuous improvement, adoption, and governance of the digiSales platform.

Skills & Experience

• Strong experience with Microsoft Dynamics 365 Sales, Power Platform, and Dataverse.
• Good understanding of CRM and sales processes, including Lead, Opportunity, Account, and Pipeline Management.
• Experience in application support, business analysis, solution configuration, and testing.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently while collaborating with distributed international teams.
• Fluent in English.
• 5+ years of experience in a Functional Analyst, Business Analyst, CRM Consultant, or Application Support role.
• Experience in multinational environments and Microsoft certifications are considered an asset.