CyberArk Support Engineer

Role Summary

Job Description – PAM Operations Engineer We are looking for a CyberArk Operations Engineer with 3–6 years of experience in CyberArk or other Privileged Access Management (PAM) tools. The role involves managing privileged/admin accounts, service accounts, safes, platforms, and Active Directory integrations within CyberArk/PAM environments. The candidate will work closely with infrastructure, security, and application teams to ensure secure privileged access management and smooth day-to-day operations.

Experience Required 3–6 years of hands-on experience in CyberArk or any other PAM tool administration, operations, or support.

Key Responsibilities

• Onboard and manage privileged/admin accounts and service accounts in CyberArk or other PAM tools.
• Configure, modify, and maintain safes/vaults and access permissions.
• Add, remove, and manage Active Directory groups and user access associated with safes.
• Perform password management activities including: + Password reconciliation + Password changes/resets in PAM tools + Resetting passwords in Active Directory
• Troubleshoot CPM/password management and reconciliation issues.
• Work with PAM platforms and ensure correct platform assignment/configuration for accounts.
• Manage user access requests and privilege modifications as per approval workflows.
• Monitor PAM operations and resolve day-to-day operational issues.
• Coordinate with application, server, and infrastructure teams for onboarding and access-related activities.
• Ensure compliance with security policies, audit requirements, and operational procedures.
• Support incident resolution and operational troubleshooting related to privileged access management.
• Maintain operational documentation, onboarding procedures, and knowledge articles.

Required Skills & Experience

• 3–6 years of hands-on experience with CyberArk or other PAM solutions.
• Strong understanding of: + Safes/Vaults + Platforms + Password management operations + Privileged account onboarding + Service account management
• Experience managing Active Directory users, groups, and permissions.
• Knowledge of password reconciliation and password reset processes.
• Familiarity with access management.
• Understanding of server infrastructure and Active Directory environments.
• Ability to troubleshoot operational and access-related issues in PAM environments.
• Good communication and stakeholder coordination skills.

Preferred Qualifications

• Experience with CyberArk PAS administration/support.
• Exposure to IT security and identity/access management concepts.
• Experience working in enterprise production support or operations environments.

Typical Activities

• Onboarding new privileged accounts and service accounts
• Updating safe memberships and permissions
• Managing AD group access
• Resolving password sync/reconciliation failures
• Supporting audit and compliance requests
• Performing routine operational maintenance in CyberArk/PAM tools