CX Specialist, Mid-Market Accounts

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

As a CX Specialist supporting Mid-Market customers, you'll help organizations transform the way they connect with their customers. This is a consultative sales role focused on uncovering business challenges, guiding digital transformation, and delivering measurable business outcomes through Nextiva's AI-powered Unified Customer Experience Management (Unified-CXM) platform. You'll partner with business leaders to simplify complex technology, modernize customer engagement, and create experiences that drive growth, loyalty, and operational efficiency. If you enjoy solving business problems, building trusted relationships, and winning in a fast-moving technology environment, you'll thrive here.

What You'll Do:

Own the full sales cycle for an assigned portfolio of Mid-Market accounts, from prospecting and discovery through negotiation and close.

Build trusted relationships with business and technology decision-makers by understanding their strategic priorities and customer experience goals.

Position Nextiva's Unified-CXM platform as a business solution that improves customer engagement, operational efficiency, and revenue growth.

Lead consultative discovery conversations that uncover customer challenges and align solutions to measurable business outcomes.

Develop and execute territory and account plans that generate qualified pipeline and drive predictable revenue growth.

Deliver compelling product demonstrations and presentations tailored to each customer's business needs.

Collaborate with Solutions Engineering, Customer Success, Marketing, Channel Partners, and cross-functional teams to create winning customer experiences.

Maintain accurate opportunity management, forecasting, and pipeline hygiene within Salesforce.

Leverage AI-enabled sales tools, customer insights, and automation to improve prospecting, prioritize opportunities, personalize outreach, and increase sales effectiveness.

Stay current on industry trends, emerging AI technologies, competitive solutions, and evolving customer experience strategies to serve as a trusted advisor.

Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term growth and retention.

Required Qualifications

5+ years of quota-carrying B2B technology sales experience, preferably selling into Mid-Market or Enterprise organizations.

3+ years selling one or more of the following: CCaaS, UCaaS, SaaS, CRM, CX, AI, or cloud technology solutions.

Demonstrated success managing complex, multi-stakeholder sales cycles from prospecting through close.

Experience engaging executive-level decision-makers and building credibility with business and technical stakeholders.

Strong consultative selling, discovery, negotiation, and presentation skills.

Proven ability to build pipeline, manage opportunities, forecast accurately, and consistently exceed sales goals.

Experience using Salesforce or a comparable CRM platform to manage customer relationships and sales activity.

Strong business acumen with the ability to connect technology solutions to customer outcomes and ROI.

Excellent communication, collaboration, and relationship-building skills.

Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools to improve productivity, customer engagement, and business results.

Preferred Qualifications

Experience selling customer experience (CX), contact center, communications, or AI-powered software platforms.

Experience working with channel partners or partner-driven sales motions.

Familiarity with solution-based or value-based sales methodologies such as MEDDICC, Challenger, or Command of the Message.

Experience selling into highly regulated or complex industries such as healthcare, financial services, manufacturing, or retail.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates.

Total Rewards  

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.  

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.  

The expected hiring range is $90,000 - $135,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, 

resulting in a different hiring range.  

🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage  

💼 Insurance: Life, disability, and supplemental indemnity plans  

⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay

💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA  

🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives  

🌱 Growth: Access to ongoing learning and development opportunities and career advancement  

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . 

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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