CX Regional Channel Sales Director

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

In the world of high-stakes communication tech, the strongest link is the one that connects innovation to the market through high-performing teams. As the Director of Channel Sales (EMEA West & Israel) at Avaya, you are that link.

We are looking for a strategic sales leader to inspire, direct, and scale a team of 10 Channel Sales Account Managers spanning the UK, Ireland, Germany, and Israel. This isn't a status-quo management role it's a regional business-building mandate. You will drive market dominance across Tier I sales channels, ensuring Avaya remains the top-priority revenue driver for our ecosystem partners across these key international markets.

Your Strategic Mandate

You will own the regional quota by leading a high-caliber team to master the multiplier effect. Your mission is to:

• Lead & Scale a High-Performing Team: Recruit, coach, and deploy 10 Channel Account Managers across the UK, Ireland, Germany, and Israel, fostering a culture of accountability, strategic execution, and top-tier deal velocity.
• Architect Regional Push Demand: Guide your team in executing territory strategies that compel Tier I partners (Distributors, OEMs, and Mass Merchandisers) to aggressively lead with Avaya solutions.
• Elevate Partner Practices: Direct top-level strategy with key GSIs and Alliance partners across EMEA West, aligning their long-term roadmaps with Avaya's cloud and service evolution to lock in recurring revenue growth.
• Drive Service Expansion: Enable your team to transform partner business models from transactional hardware sales to high-margin, value-added service offers.
• Cross-Border Leadership: Represent Avaya as the executive sponsor for major regional channel events, executive partner QBRs, and cross-functional go-to-market strategies.

Qualifications

The Leader We're Looking For

• Proven People Manager: You have a track record of leading, mentoring, and scaling field-based channel sales teams across multi-country regions.
• EMEA West & Israel Market Expert: Deep understanding of the channel dynamics, cultural nuances, and distribution models specific to the UK, Ireland, Germany, and Israel.
• Strategic Channel Architect: Exceptional ability to build regional territory plans, manage complex regional quotas, and align regional strategy with global corporate goals.
• Executive Presence: Skilled at high-level partner negotiation, serving as an executive sponsor to C-suite contacts within key regional distribution networks.

Why Avaya

• We provide the platform you provide the momentum.
• Regional Authority: Lead a core revenue engine across premier European and Middle Eastern tech hubs while selling a portfolio recognized globally as the gold standard in communication.
• Strategic Autonomy: Shape regional channel strategy, influence GSI practice development, and build an elite, cross-border sales team.
• High-Impact Leadership: Own a major regional quota and directly influence Avaya's global growth trajectory within a structure that values direct leadership impact.
• Total Ecosystem Support: Full access to dedicated field marketing, advertising, technical engineering, and enablement resources to ensure your team and partners win.

Key Skills

• Demonstrated experience in CX/CCaaS Channel Sales Leadership managing remote field sales teams.
• Proven track record of managing multi-country territories across the UKI, DACH, and Israel regions.
• Expertise in enterprise solution selling, GSI practice development, and Tier I distribution strategies.
• Strong ability to build high-performance sales cultures, coach account executives, and hit aggressive revenue targets.

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Experience

Education

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.