CX Planning Manager
Kia India · Bengaluru · onsite · Posted 21d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Data analytics for Aftersales and Customer Experience Sections for the region.
- Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
- Release weekly reports to Field team on key KPIs.
- Allocation and Tracking Budget utilization for Regional Activities.
- Co-ordinate with General Administration & HO CX for Management approvals.
- Tracking of CX employee travel budget vs expenses.
- Dashboard preparation and Data Management for Region.
- Support Section Head in Business Plan preparation for the Region.
- Co-ordinate with Field team on Business Plan Progression.
- Audit Compilation for region and Analytics.
- Co-ordination with Field team on Dealer Payments & License fees.
- Collation of Action Plan from Stake holders and organize Review sessions.
- Generate Regional & Dealer KDEP performance.
- Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.
Sourced from foundit
Skills
Automobile Business understandingbi toolsAnalyticsDashboard preparationData Management
About Kia India
Kia India
Automobile
15.0k+
employees
1944
82 years old
Seoul
South Korea
About
Kia Motors manufactures vehicles globally and focuses on producing quality automobiles, responding to market demands with innovative designs and robust production capabilities.
Industries
Automobile
Employee ratings
2,315 reviews
3.9/ 5
Culture
3.7
Career growth
3.4
Work-life
3.7
Employees rate it well for
Salary228Senior Management170Work Culture169Work Environment147Working Hours/shift133
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