Customs Support Clerk

Responsibilities:

• Ensuring the accuracy, integrity, and compliance of customs-related data.
• Ensuring the maintenance of high-quality data standards, facilitating smooth international trade operations
• Ensuring adherence to regulatory requirements.
• Providing support to the CETC team as the first point of contact for all customs queries, where they will help to answer questions or direct them to the correct resource, including but not limited to classification requests, intercompany approval requests, FTA questions, and advisory questions.
• Working with CETC team members to ensure process documents are maintained.
• The Customs Support Clerk provides day-to-day operational support to the Customs, Excise, and Trade Compliance Team by triaging and housecleaning incoming requests, maintaining accurate records, tracking requests to conclusion, supporting the preparation of trackers, reports, and basic SLA/aging dashboards, and ensuring documentation is complete, compliant, and audit-ready.
• This role is the backbone of queue hygiene, on-time response, and data quality across customs activities. In addition, the role serves as the first point of contact for customs queries, where they will help to answer questions or direct them to the correct resource. This role contributes to the accuracy, integrity, and compliance of customs-related data and process documentation.

Requirements:

• 1-3 years of experience in customs, logistics, or data entry roles.
• Familiarity with customs data and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and data management systems.
• Excellent communication and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in English.

Preferred Skills:

• Experience with SAP GTS.
• Knowledge of process mapping.
• Experience with the SNOW ticket system.
• German, Portuguese, or Spanish, plus.