Customs Operations Associate

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

Customer First : We prioritize customer satisfaction in every decision.

High Quality : True quality means premium materials and rigorous production standards you can feel good about.

Essential Design : We focus on timeless, functional essentials instead of chasing trends.

Always a Better Deal : Innovation and transparency ensure value for both customers and partners.

Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Customs Operations Associate 

We are seeking a Customs Operations Associate to join our growing team. 

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In this role, you will play a key part in supporting Quince’s U.S. import operations by ensuring accurate, compliant, and timely customs clearance. You will develop expertise in customs brokerage operations while helping manage high-volume import activity and partnering with internal teams and external vendors to facilitate the seamless movement of goods across borders.

This role is well-suited for someone who enjoys working within operational workflows, following established processes, resolving exceptions, collaborating across teams, and maintaining a high level of accuracy in a fast-paced environment.

 

Responsibilities

Support daily U.S. customs filing operations for Quince-managed import shipments.

Assist with preparing, reviewing, and validating shipment data required for customs entry filing.

Monitor shipment status and help resolve customs clearance exceptions in a timely manner.

Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods.

Review shipment documentation for completeness and escalate missing or inaccurate data.

Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates.

Help maintain accurate operational records, shipment trackers, and customs filing documentation.

Support internal audit activities by gathering entry data, shipment records, and supporting documentation.

Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions.

Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members.

Learn and apply Quince’s customs compliance procedures, internal controls, and operational 

Qualifications

Required: 

3-5 years of experience in customs brokerage

Strong attention to detail

Comfortable operating in fast-paced, high-volume operational environments

Strong organizational skills

Basic understanding of U.S. import processes

Willingness to learn

Preferred:

Proficiency with spreadsheets and operational trackers

Experience working with e-commerce, retail, apparel, footwear, home goods, or consumer products

Customs brokers license or desire to get it

Pay Range: $57000 - $83000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range $57,000 — $83,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.