Customs - Business Analyst

Job Description

Key Responsibilities

Application Management

• Manage and oversee the day-to-day functioning of the CS2 application.
• Ensure application availability, stability, and alignment with business requirements.
• Monitor system performance and identify improvement opportunities.
• Maintain application documentation, process flows, and user guides.

Business Analysis Requirement Management

• Gather, analyze, and document business requirements from Customs stakeholders.
• Translate business needs into functional specifications and development requirements.
• Conduct impact analysis for new enhancements and process changes.
• Support solution design discussions with business and technical teams.

Development Coordination

• Act as the primary liaison between Customs teams and ISIT teams.
• Prioritize and manage enhancement requests based on business needs.
• Coordinate development activities, testing schedules, and deployment planning.
• Track project milestones and ensure timely delivery of enhancements.

Bug Incident Management

• Manage and monitor application defects and incidents.
• Perform root cause analysis for recurring issues.
• Coordinate with ISIT teams to resolve defects within agreed timelines.
• Validate bug fixes before production deployment.

Data Reconciliation Compliance

• Perform regular reconciliation between CS2 data and source systems.
• Investigate data discrepancies and drive corrective actions.
• Ensure data integrity and compliance with customs regulatory requirements.
• Support audits and provide system-related evidence when required.

Testing Release Management

• Define test scenarios and business acceptance criteria.
• Execute User Acceptance Testing (UAT) and validate system changes.
• Support production releases and post-deployment verification.
• Ensure smooth transition of new functionalities into operations.

Stakeholder Management

• Serve as the main point of contact for CS2-related topics.
• Facilitate communication between Customs Operations, ISIT, vendors, and other stakeholders.
• Conduct regular governance meetings and provide status updates.
• Support user training and change management activities.

Job Family

• After Sales

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.