Customer Verification Executive UAE Process

Job description:

Customer Verification Executive – UAE Process | Kochi

Location: Kochi, Kerala

Process: UAE Process

Employment Type: Full-time

Experience: Freshers and Experienced can apply

Joining: Immediate Joiners Preferred

Job Overview

We are a UAE-based company looking for enthusiastic and confident Customer Verification Executives to join our team in Kochi, Kerala, for our UAE customer validation process.

This is a great opportunity for freshers with excellent communication skills who are looking to build their career in customer service, verification, and UAE-based business processes.

Key Responsibilities

• Track and manage sales leads received through Google Sheets and WhatsApp.
• Contact customers by phone for verification and validation of sales leads.
• Follow the required CPR and quality guidelines during every validation call.
• Handle customer queries professionally and provide positive and accurate responses.
• Complete the first customer call within the required 8-minute TAT.
• Identify and report disputed cases to the Sales Team and Management.
• Update dispute and validation details accurately in Google Sheets and WhatsApp.
• Stay updated on changes in products, processes, and CPR guidelines.
• Handle multiple products, including eLife, PP, and HW.
• Report any irregularities or malpractice identified in sales cases to the Team Manager.
• Attend training sessions, review meetings, and quality feedback sessions.
• Maintain accuracy, quality, and professionalism throughout the validation process.

Requirements

• Freshers are welcome to apply.
• Fluent English and Hindi are mandatory.
• Excellent verbal communication and interpersonal skills.
• Confident and comfortable speaking with customers over the phone.
• Good listening and customer-handling skills.
• Basic computer knowledge.
• Ability to work in a fast-paced, target-oriented environment.
• Good attention to detail and ability to follow processes.
• Immediate joiners are preferred.
• Previous experience in telecalling, customer service, verification, validation, or UAE process will be an added advantage.

Why Join Us

• Opportunity to work on a UAE-based process.
• Suitable for freshers and experienced candidates.
• Training and process guidance will be provided.
• Opportunity to develop strong customer communication and professional skills.
• Career growth opportunities for candidates who demonstrate good performance.

Ideal Candidate

We are looking for confident, energetic, and customer-focused individuals with excellent communication skills. If you are a fresher with good English and Hindi communication skills, are comfortable making customer calls, and are ready to learn and grow, we encourage you to apply.