Customer Transitions Consultant

What you ll get to do

• Responsible for ensuring all aspects of the transition to support process are managed end to end
• Will work with our implementation and support teams to ensure clients are prepared to transition to support
• Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU.
• Responsible for tracking time and associated effort with transition process
• Work with cross-functional internal partners to resolve client issues identified during the hyper-care period
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents
• Provides customers with regular and timely incident updates
• Maintains the highest level of customer satisfaction
• Create and continually refine transition documentation

Skills and experience we value

• Experience in providing Application Support to large scale organizations
• Strong knowledge of the Dayforce Application
• Experience in an implementation or project management role
• Experience in conduct virtual presentation and training
• Superior communication, organizational, and problem-solving skills;
• Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams)
• Bachelors Degree, or equivalent relevant experience
• Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution
• Ability to work flexible hours
• Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications