Customer Transformation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Transformation Specialist based in United Kingdom.

This role focuses on helping customers achieve measurable value by improving how they buy, sell, operate, and engage with digital solutions. You will work directly with customers to understand their workflows, uncover operational challenges, and identify practical opportunities for improvement. The position combines customer success, account management, operational transformation, and consultative problem-solving. You will lead discovery conversations, challenge assumptions, manage objections constructively, and guide customers toward meaningful behavior changes. Your insights will also help shape product improvements, support strategies, marketing messages, and revenue initiatives. Success will be measured through customer adoption, improved digital activity, stronger trust, and actionable feedback across the wider organization. This is a high-ownership role for a collaborative professional who enjoys customer interaction and turning real-world challenges into better outcomes.

Accountabilities: Understand customer operations across buying, selling, inventory management, and other workflows to identify friction, constraints, and opportunities for improvement.

Lead discovery conversations that uncover underlying customer needs, trade-offs, operational challenges, and business priorities rather than focusing only on surface-level issues.

Guide customers toward practical behavioral and process changes that help them gain greater value from digital solutions.

Provide transparent, consultative advice on available capabilities, potential workarounds, limitations, and areas where solutions are still evolving.

Treat customer objections and challenges as valuable sources of insight that can improve future conversations, processes, and solutions.

Drive customer adoption through structured testing, consistent follow-through, and clear evidence of progress and outcomes.

Share detailed customer insights, workflows, evidence, and outcomes with Product and Support teams to inform product development and service improvements.

Collaborate with Marketing and Revenue teams to translate real-world customer feedback into stronger messaging, targeting, and commercial approaches.

Work with Customer Success and Implementation teams to prioritize measurable customer value rather than activity completion alone.

Use account information and customer context to help growth teams prepare more relevant and effective customer conversations.

Provide early, actionable feedback that helps teams understand why customer actions succeed or fail and apply those learnings across the organization.

Act as a direct connection between customers and internal teams, ensuring customer needs and operational realities are clearly understood.

Requirements

Professional experience in Customer Success, Account Management, B2B operational transformation, consulting, or a closely related customer-facing function.

Strong customer engagement skills, with confidence leading discovery conversations and navigating difficult or sensitive discussions.

Excellent listening and communication abilities, with the capacity to connect recommended changes to tangible customer incentives and business outcomes.

Ability to handle objections with curiosity, use feedback constructively, and continuously improve customer engagement approaches.

Strong organizational and prioritization skills, with the ability to manage multiple customer needs and follow-ups effectively.

A collaborative, team-first mindset and willingness to share information openly while prioritizing broader organizational goals.

Ability to understand operational processes and identify opportunities to improve customer workflows, adoption, and digital engagement.

Comfortable working independently while collaborating closely with cross-functional teams.

Fluent English communication skills, both written and verbal.

Experience in the floriculture industry is considered a strong advantage.

Benefits

Full-time opportunity within a fast-growing international organization.

Flexible and remote working environment.

High degree of independence, ownership, and versatility in the role.

Opportunity to work with a diverse international team across the Americas and Europe.

Continuous learning and professional development opportunities.

Financial support for technical certifications and other learning initiatives.

Competitive salary, negotiable based on experience.

Indefinite employment contract.

Opportunity to make a direct impact on customer outcomes, product improvement, and business growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1