CHENNAI · FULLTIME
Customer Tech - Adobe - Senior - Braze - AJO Developer
Ernst Young
Chennai · onsite · Posted 4d ago
Sourced from
Undisclosed0–3 yrsfulltimeChennai
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Section · 01
About this role
Position: Braze Consultant / Senior Consultant
Experience: 26 Years
Job Summary We are looking for a Braze Consultant to help design, build, and optimize customer engagement programs using the Braze customer engagement platform. The candidate will implement omnichannel customer journeys, campaign orchestration, audience segmentation, event tracking, and personalization strategies to enhance customer experiences.
Key Responsibilities - Braze Platform Implementation
- Configure and manage Braze environments.
- Build customer engagement campaigns and journeys.
- Develop and maintain Braze Canvas and Campaign workflows.
- Configure triggered, transactional, and lifecycle campaigns.
- Implement personalization and dynamic content strategies.
- Audience & Segmentation
- Create customer segments and audience rules.
- Configure user attributes, custom events, and catalog data.
- Support real-time audience activation.
- Design customer lifecycle and retention programs.
- Omnichannel Campaign Execution
- Develop and execute campaigns across:
-
- SMS
- Push Notifications
- In-App Messaging
- Content Cards
- WhatsApp (where applicable)
- Integration & Data Management
- Collaborate with data engineering teams for Braze integrations.
- Configure SDKs, APIs, webhooks, and partner integrations.
- Support data mapping and event validation.
- Troubleshoot campaign delivery and reporting issues.
- Ensure compliance with customer consent and privacy requirements.
- Reporting & Optimization
- Monitor campaign performance.
- Analyze engagement metrics.
- Conduct A/B testing and experimentation.
- Recommend optimization opportunities based on data insights.
- Hands-on experience with Braze platform.
- Understanding of:
- Braze Canvas
- Campaigns
- Segments
- Catalogs
- Connected Content
- Liquid Personalization
- Experience with REST APIs and SDK integrations.
- Knowledge of HTML, CSS, and basic email development.
- SQL for audience analysis and validation.
- Customer Journeys
- Lifecycle Marketing
- Omnichannel Campaign Management
- Personalization Strategies
- A/B Testing
- Customer Retention Programs
- Experience with CDPs such as Hightouch, Segment, Adobe RTCDP, or mParticle.
- Knowledge of mobile marketing concepts.
- Experience with Snowflake, Databricks, or BigQuery.
- Familiarity with CRM systems such as Salesforce or HubSpot.
- Bachelors degree in computer science, Information Technology, Engineering, Marketing, or related field.
- 26 years of experience in Marketing Automation, Customer Engagement Platforms, CRM, or MarTech implementations.
- Braze certifications are highly preferred.
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Section · 02
Skills
Customer EngagementCustomer RetentionAutomationcrmCanvasCampaignapiscrm systemsdata mappingbigqueryCapital MarketsDatabricksData EngineeringCSSCampaign ManagementCampaign ExecutionData Managementcompliance
Section · Company
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
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