Customer support

Roles and Responsibilities :

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle a high volume of calls simultaneously while maintaining accuracy and efficiency.
• Troubleshoot issues related to products/services offered by the company.
• Escalate complex cases to senior team members when necessary.

Job Requirements :

• 0-16 years of experience in BPO/Call Centre environment.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in email support systems and troubleshooting techniques.