Customer Support

Job Title: Customer Support Executive

Experience: 1+ Years

Location: Bangalore & Chennai

Job Summary

We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Requirements

• Minimum 1+ years of experience in Customer Support or a similar role
• Strong verbal and written communication skills
• Good interpersonal and customer handling skills
• Ability to multitask and coordinate with multiple stakeholders
• Strong problem-solving and analytical skills
• Basic knowledge of handling customer calls and CRM tools is an added advantage
  
  

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns
• Provide prompt and effective resolutions while ensuring high customer satisfaction Understand customer requirements and offer appropriate solutions
• Coordinate with vendors and the production team for order-related updates and issue resolution
• Maintain clear and professional communication with customers at all times
• Track, follow up, and close customer queries within defined timelines
• Build and maintain positive relationships with customers
  
  

Preferred Skills

Ability to handle pressure and manage time effectively

Proactive approach to identifying and resolving issues

Team player with a positive attitude

Skills: customer service,coordination,solving queries,communication skills,outbound calls,inbound calls,customer support,escalation handling