customer support

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls
• Handle customer queries related to products/services offered by Accenture.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex customer complaints.
• Meet performance targets set by the organization for quality, productivity, and sales metrics.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment (International Voice Process).
• Excellent communication skills with ability to handle international customers effectively.
• Strong problem-solving skills with attention to detail and analytical thinking.
• Ability to work in rotational shifts including night shifts (if required).
• Graduation from any stream with good English language proficiency.