KOCHI · FULLTIME
Customer Support Voice Process
Global Tech Skills
Kochi · onsite · Posted 37d ago
Sourced from
Undisclosed0–3 yrsfulltimeKochi
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.4s
- Found the form on Naukri · 11 questions to answer1.2s
- Decided the answers for all of them2.7s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Role & responsibilities
Key Responsibilities
- Process complex benefit administration on activities with minimal supervision
- Review claim documentation and determine appropriate next steps
- Contact providers and other stakeholders to obtain required information
- Manage follow-up activities and resolve outstanding requests
- Ensure compliance with quality, productivity, and service-level standards
- Identify and resolve processing exceptions
- Maintain accurate and complete documentation
- Support multiple product lines and workflows
- Assist with training, coaching, and knowledge sharing
- Escalate issues or exception to leadership when needed
- Recommend process improvements and efficiency opportunities.
Preferred candidate profile
Sourced from naukri
Section · 02
Skills
Assist employees of clients through callsclaim support processesindependently manages benefit administrationRetail Voice SupportInsurance Claims