Customer Support Team Lead at JobShop Salary Upto 45 and Incentive

Role Overview :

We are hiring experienced Team Leaders for an International voice & semi voice process in Bangalore. The ideal candidate should have strong team handling skills, experience managing KPIs, and the ability to drive performance in a fast-paced customer support environment.

Work Location :Hennur, Bangalore

Salary : 5.5 - 6.5 LPA

Call Alam on : [phone removed]

Eligibility Criteria:

• Minimum 1 year of experience as a Team Leader in an BPO
• Excellent communication and people management skills
• Experience handling team performance, escalations, and client metrics
• Comfortable working in rotational shifts

Key Responsibilities

* Manage and lead a team of customer support and Recruirtment

* Monitor daily team performance and ensure targets are achieved

* Conduct team huddles, coaching sessions, and performance reviews

* Handle escalations and provide timely resolutions

* Maintain process compliance and quality standards

* Motivate and mentor team members to improve productivity and engagement

* Coordinate with internal stakeholders and operations teams

Preferred Skills

* Strong leadership and decision-making abilities

* Good analytical and problem-solving skills

* Ability to work under pressure and meet deadlines

* Proficiency in MS Excel and reporting

Call Alam [phone removed]