BENGALURU · FULLTIME
Customer Support Supervisor
Availity
Bengaluru · onsite · Posted 26d ago
Sourced from
₹8.0L - ₹12.0L PA8–10 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Roles and Responsibilities :
- Manage a team of customer support agents to ensure excellent service delivery.
- Develop and implement effective training programs to improve agent performance and product knowledge.
- Analyze call quality, identify areas for improvement, and implement process changes to enhance overall customer satisfaction.
- Collaborate with other departments (e.g., sales, marketing) to resolve complex issues and provide solutions.
Job Requirements :
- 8-10 years of experience in International Voice Process or similar industry.
- Proven track record in Team Management with at least 2 years' experience leading teams.
- Strong understanding of BPO processes, including call center operations and international voice processing.
- Experience or a understanding about the healthcare process is an added advantage.
Sourced from naukri
Section · 02
Skills
Customer Support Supervisorteam managementInternational Voice Process
Section · Company
About Availity
Availity
Jacksonville
US
₹8L – ₹12L PA
This role
About
Availity India Private Limited is a healthcare technology company specializing in network management, revenue cycle solutions, and real-time information exchange between healthcare providers and payers. The firm develops platforms that streamline claims processing, improve interoperability, and enhance administrative efficiency in the healthcare ecosystem. Career opportunities highlight roles in software engineering, product management, and healthcare IT operations, reflecting its focus on innovation and digital transformation. Overall, Availity positions itself as a trusted healthcare IT partner enabling smarter, faster, and more connected healthcare solutions.
Industries
FitnessHealth CareHospital