Customer Support Specialist

About BiteSpeed Hey there! We are a

Sequoia backed SaaS startup on a mission to help

e-commerce brands embrace

conversational commerce as the future of selling online. Currently,

2000+ Shopify brands across

50+ countries use BiteSpeed to

drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. 💡

Read more about our mission and the story of commerce here- https://www.notion.so/bitespeed/BiteSpeed\-s\-Mission\-the\-Future\-of\-Commerce\-b3cf14a080d94654ba46693c8cacd24f

Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed\-fb\-messenger\-chatbot (we openly brag about this 😉)

We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway):-

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https://www.businesswireindia.com/e\-commerce\-ai\-startup\-bitespeed\-raises\-usd\-3\-5m\-funding\-led\-by\-peak\-xvs\-surge\-92455\.html
• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https://www.thehindubusinessline.com/info\-tech/e\-commerce\-ai\-start\-up\-bitespeed\-raises\-35\-million\-funding\-led\-by\-peak\-xvs\-surge/article68863058\.ece
• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en\-in/business\-news/bitespeed\-raises\-19\-million\-seed\-funding\-from\-sequoia/418414

About the role At BiteSpeed, providing the

highest level of support possible has been a priority from Day 0. We have a track record of

200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps.shopify.com/bitespeed\-fb\-messenger\-chatbot). We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.

What you’ll do

• This role is a mix of supporting customers who reach out over

live chat, calls & emails.

• You'll be

chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful.

• Recording and

segregating technical issues and product requests from customers and routing them to product team.

• Understanding

roadblocks in product activation by watching videos of customers using the product and passing

UI/UX suggestions to product team.

What makes you a good fit

• You care about creating a software

service experience that parallels a Michelin star Italian restaurant.

• You

genuinely like helping people and making them successful.

• You have a basic knowledge of

SQL, JavaScript, Postman API testing and

web debugging/analytics (not a hard requirement).

• Experience at an

early stage SaaS startup would be a

plus (this is not a hard requirement).

• You have a

genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Our Way Of Life - https://www.notion.so/bitespeed/Way\-Of\-Life\-At\-BiteSpeed\-44d9b9614d9641419da910189b1e9f8e.

Our Purpose At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
• Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
• Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
• Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
• Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply? If this sounds interesting

drop a personal note with why you'd want to work with us and what makes you a good fit on

talent@bitespeed.co. Know someone who might be a great fit?

Refer them to us , if they end up joining we'll send you an

Apple Airpods Pro as a gesture of thanks! For any queries feel free to write to talent@bitespeed.co.