Customer Support Specialist

About the role

You'll be the first point of contact for Nextel's customers ? helping them set up their AI agents, troubleshoot issues, and get the most out of the platform. This is a high-ownership role where you'll work directly with the founding team and have real impact on customer satisfaction and retention.

Responsibilities

• Respond to customer queries via WhatsApp, email and chat within SLA
• Help new customers onboard and configure their Sid AI Agents
• Identify, document and escalate bugs and product issues to the tech team
• Maintain and update help center articles based on recurring queries
• Collect customer feedback and share product improvement insights with the team

Requirements

• 1?3 years of experience in customer support, preferably in a SaaS or tech product
• Excellent written communication in English and Hindi
• Comfortable with WhatsApp Business, CRM tools and basic tech troubleshooting
• Patient, empathetic and highly organised
• Bonus: Prior experience with WhatsApp Business API or marketing automation tools

What we offer

• Competitive salary based on experience
• Remote-first, flexible working hours
• Direct access to founders and fast career growth
• Work on a product that's genuinely changing how SMBs operate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.