BENGALURU · FULLTIME
Customer Support Specialist
Lxl Ideas
Bengaluru · onsite · Posted 11d ago
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₹8.0L - ₹10.0L PA3–5 yrsfulltimeBengaluru
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Section · 01
About this role
Role & responsibilities
- Drive onboarding, engagement & retention
- Build strong relationships with clients (mainly School principals and partners).
- Reduce churn and improve renewals
- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
- Track NPS/CSAT, team performance & customer health
- Turn customer feedback into actionable business insights
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Section · 02
Skills
Customer EngagementCustomer Retentioncustomer satisfactionCustomer Supportcustomer analyticsProduct SupportCustomer Success ManagementCustomer LoyaltyClient CommunicationClient Relationship Management
Section · Company
About Lxl ideas
Lxl Ideas
Education & Training
75
employees
1996
30 years old
Bangalore/Bengaluru, Karnataka
India
₹8L – ₹10L PA
This role
About
Lxl Ideas specializes in innovative educational experiences, aiming to enhance learning through sustainable products and influence positive change in education.
Industries
Education & Training
Employee ratings
22 reviews
2.9/ 5
Culture
1.8
Career growth
1.6
Work-life
2.5
Employees rate it well for
Work Life Balance4
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