Customer Support Specialist

Job Summary


Responsibilities

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email
• Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
• Maintain an updated knowledge of the organisations products, services, and customer service policies
• Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
• Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
• Recommend plans, packages, and products to the pet parents
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Assist clients by answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Collaborate with the internal teams to deliver the best customer experience
• Build long-term relationships with pet parents and pets

Requirements

Essential Qualifications for Customer Support Specialist

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the companys policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Multilinguistic proficiency (Kannada, Tamil and Hindi)
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Work under pressure
• Ability to achieve the target set for the day month

Desirable Qualifications for Customer Support Specialist

• Empathy
• Communication
• Adaptability
• Efficiency
• Relationship building
• Problem-solving

What are we looking for

• Completion of Degree course or Higher Secondary School (Year 12 or equivalent)
• Excellent spoken and written English communication
• Computer literacy (MS Outlook, Word, Internet)
• Professional, courteous, and customer-focused demeanor
• Ability to work in a fast-paced team environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.