Customer Support Specialist
Jade Global · Pune · onsite · Posted 44d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Customer Support Specialist1
Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge
ERP / Functional Knowledge
- Understanding of ERP concepts such as AP and SO
- Ability to understand customer business processes and translate them into system requirements.
- Basic understanding of SQL/database concepts would be a plus
Customer Support
- Handle customer-reported issues from initial investigation through resolution.
- Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
- Communicate clearly with customers regarding issue status, findings, and expected resolution.
- Integrate front-end applications with RESTful APIs and backend services.
- Write clean, maintainable, and well-documented code following best practices.
- 2-4 years of professional experience in JavaScript development Support.
- Experience working with REST APIs and JSON.
- Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
- Strong analytical, debugging, and problem-solving skills.
- Good communication and collaboration skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Supportrestful apisapisai technologiesLarge Language Models (LLMs)JSONAPdebuggingjavascript developmentJavascriptERPSQLREST APIArtificial IntelligenceMachine Learning
About Jade Global
Jade Global
IT Services & Consulting
1.2k+
employees
2003
23 years old
Pune, Maharashtra
India
About
Jade Global offers top-of-the-range technology with deep domain expertise. They deliver IT services, outsourcing, digital solutions, consulting and business services to clients across the globe.
Industries
IT Services & Consulting
Employee ratings
381 reviews
3.4/ 5
Culture
3.4
Career growth
2.9
Work-life
3.4
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