Customer Support Specialist

Role & responsibilities

Customer Requirement Management

• Conduct gap analysis and risk assessments.
• Support RFQ review and requirement mapping activities.

Compliance & Documentation

• Manage document control, revision management, and version tracking.

Customer Portal Management

• Manage customer portals and compliance platforms.

Reporting & Coordination

• Prepare KPI reports, compliance reports, and customer status updates.
• Coordinate with Engineering, Quality, Supply Chain, and Suppliers.
• Escalate issues and support resolution activities.
• Maintain requirement traceability and action tracking logs.

Preferred candidate profile